Send Email

About Send Email

The Send Email node is used to send an email notification from the workflow.

It can send an email to a recipient defined directly in the node or through a workflow variable. The email content can be based on a selected template or customized in the subject and body fields.

How Send Email works

When the workflow reaches this node, the configured email is queued for delivery. The workflow continues to the next step regardless of whether email delivery succeeds or fails. Email delivery is not synchronous — if an email cannot be delivered, it is not retried or reported back to the workflow.

The node has a single output path after the email step. What happens next depends on how the workflow is connected after the email node.

Settings

The node currently includes the following settings:

Node Name
Description
Recipients
Email Template
Subject Line
Email Body

Recipients

The Recipients field defines who receives the email.

The recipient can be either a hardcoded email address or a workflow variable, such as {email}.

Only one recipient can be used per Send Email node. To send emails to multiple recipients, add another Send Email node.

Email Template

The Email Template field can be used to select a predefined template.

The currently available templates are:

Welcome Email
Onboarding Complete
Verification Success
Verification Failed
Manual Review Required

Selecting a template auto-fills the email content.

Subject Line and Email Body

The Subject Line and Email Body fields define the email content.

These fields are fully editable, and workflow variables can be used to personalize or populate the message. Common examples include variables such as {firstName}, {lastName}, {fullName}, {email}, {mobilePhone}, {identifier}, {identifier}, {customerID}, {documentCollectionUrl}, {dossierID}, {riskScore}

Output Path

The node includes one output path after the email is sent.

This output can be connected to the next step in the workflow, such as a decision node, another service step, or a terminal outcome. It can also be left without connection.